Visibility is within Managed File Transfer analytics DNA
A key feature of any MFT solution is visibility. Organizations continue to invest in improved visibility solutions for their Managed File Transfer analytics. These investments include scaling the visibility solution to meet growing needs, ease of use and self-service.
By allowing business users to self-serve their needs regarding file transfer status, you create savings and improve service to the business.
Up-to-date MFT solution generates a number of events
Investment in scaling visibility solutions is driven by the ever-increasing volume of files, as well as the number of discrete events that are recorded for each file along with the journey.
Recording these ever-growing volumes of events can be a challenge. However, an even bigger challenge is to provide useful information from the ever-growing event data.
Some stop with a collection of events…
The ability to correlate the event data generated by file transfers and to include external event data from other business processes is a challenging part of visibility to the MFT solution. When events are delivered to the event database are typically recorded in an “as received” order. This means that events are not sorted by the time they occurred or by process or file transfer that they are associated. It’s the challenge of the visibility tool to create order out of what seems to be a pool of random events.
Customer experience era
When finished, you have a solid visibility tool for answering questions like “where is my file?” or “what is the state of my transfer?” If you can push access to the visibility tool out to the business users, you would also have self-service visibility. Whether these tools are being used by IT administrators or relationship managers in the business, this is a reactive tool supporting a reactive process. Users and admins are using the visibility tool when they are researching a problem or are receiving an alert when approaching a static SLA deadline.
Introducing Managed File Transfer analytics
Taking visibility to the next level is what Managed File Transfer analytics is all about. Current visibility tools allow us to research a transfer status and alarm on static thresholds. The next step is to learn from the event history; learn what we should expect as far as transfer volumes and partner activity on a particular day or hour.
It’s being able to organize events on a timeline to be able to replay a high traffic day or a day where things fell apart. This helps you to better understand how to avoid having the outage reoccur in the future.
With Managed File Transfer analytics, you can move from reactive questions like “where is my partner’s file?” to proactive questions like “how is my partner performing with their transfers today versus a typical Monday in May?” This allows the relationship manager or MFT administrator to get in front of a potential problem. You can now test Embedded Analytics for SecureTransport.
Read more articles about Managed File Transfer.